Life Insurance

General Insurance

Address Madhvani Building, 2nd Floor
Plot 99 - 101, Buganda Road, Kampala, Uganda
Madhvani Building, 3rd Floor
Plot 99 - 101, Buganda Road, Kampala, Uganda
Tel +256 414 233 794 (0312) 246 500
Email [email protected] [email protected]
Fraud hotline 0800 200 160  

- Do you have an inquiry, feedback or complaint?

Please address the same in writing to the below.

Liberty Life Assurance (U) Ltd

Liberty General Insurance (U) Ltd

Address 2nd floor, Madhvani Building Plot 99-101 Buganda Road
P.O Box 22938 Kampala, Uganda
2nd floor, Madhvani Building Plot 99-101 Buganda Road
P.O Box 22938 Kampala, Uganda
Tel +256 414 233 794
+256 312 304 000
0312246500
Email [email protected] [email protected]

Please submit the below details together with your compliant, inquiry or feedback.

  • Name, Address and Contact Details
  • Nature of complaint
  • Specific department, if possible
  • Description of complaint
  • How are complaints handled?

Once the complaint is received, Liberty shall acknowledge receipt of the complaint within twenty four (24) hours

All complaints will be resolved within seven (7) working days.

Claims Escalation

If no resolution has been reached within forty five (45) working days from the date the complaint has been filed, you are entitled to refer the matter to the Insurance Regulatory Authority (IRA)

It is good to note that the IRA will only consider complaints which the Liberty has attempted to resolve but has failed or that the complainant is not satisfied with the outcome.

Liberty Life Assurance (U)Ltd and Liberty General Insurance (U)Ltd is committed to delivering the best possible service to our customers and all of staff have been informed of our complains handling procedures

To understand our claims process Click here

For Health Cover visit www.libertyhealthblue.com or email [email protected]
Life Insurance
General Insurance
Address Madhvani Building, 2nd Floor
Plot 99 - 101, Buganda Road, Kampala, Uganda
Madhvani Building, 3rd Floor
Plot 99 - 101, Buganda Road, Kampala, Uganda
Tel +256 414 233 794 +256 312 246 500
Email [email protected] [email protected]
Fraud hotline 0800 200 160