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| Address |
Madhvani Building, 2nd Floor
Plot 99 - 101, Buganda Road,
Kampala, Uganda
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Madhvani Building, 3rd Floor
Plot 99 - 101, Buganda Road,
Kampala, Uganda
|
| Tel |
+256 414 233 794 |
(0312) 246 500 |
| Email |
[email protected] |
[email protected] |
| Fraud hotline |
0800 200 160 |
|
- Do you have an inquiry, feedback or complaint?
Please address the same in writing to the below.
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|
|
| Address |
2nd floor, Madhvani Building
Plot 99-101 Buganda Road
P.O Box 22938 Kampala, Uganda
|
2nd floor, Madhvani Building
Plot 99-101 Buganda Road
P.O Box 22938 Kampala, Uganda
|
| Tel |
+256 414 233 794
+256 312 304 000 |
0312246500 |
| Email |
[email protected] |
[email protected] |
Please submit the below details together with your compliant, inquiry or feedback.
- Name, Address and Contact Details
- Nature of complaint
- Specific department, if possible
- Description of complaint
- How are complaints handled?
Once the complaint is received, Liberty shall acknowledge receipt of the complaint within twenty four (24) hours
All complaints will be resolved within seven (7) working days.
Claims Escalation
If no resolution has been reached within forty five (45)
working days from the date the complaint has been filed,
you are entitled to refer the matter to the Insurance Regulatory Authority (IRA)
It is good to note that the IRA will only consider complaints which the
Liberty has attempted to resolve but has failed or that the complainant
is not satisfied with the outcome.
Liberty Life Assurance (U)Ltd and Liberty General Insurance
(U)Ltd is committed to delivering the best possible service
to our customers and all of staff have been informed of our complains handling procedures
To understand our claims process Click here
For Health Cover visit
https://www.libertyhealth.net/uganda/en/
or email
[email protected]